boost your brand, reputation and income

deliver outstanding customer service


We help small and growing businesses to perform better by raising customer service standards.

We start by measuring service standards against best practice then work with business owners to implement simple, practical solutions and changes that have a big impact.

Create the right first impression.

Earn your customers’ trust.

Build a loyal following.

Turn tricky clients into raving fans.

Get paid on time.

Handle complaints effectively.

Reduce customer losses.

Win competitive advantage.

54% of customers have higher expectations for customer service today compared to one year ago.

State of Global Customer Service Report 2017


Build a stronger business based on stronger customer relationships

Our approach is to work in partnership with businesses who’d like to be more customer-focussed and client-friendly.

Together we can overcome challenges you are facing in customer management to enhance performance and help you build stronger relationships with your customers and clients.

 Measure customer service standards in your business against best practice.

Identify new opportunities for growth and success.

 Find simple, practical ways to solve customer service challenges you are facing.

 Help you make the right changes that work for your business and make the difference

“Service is an increasingly important competitive advantage for companies, both large and small, that make doing business easy and put their customers’ needs first.”

Raymond Joabar, Executive Vice President

American Express’ servicing organization

find out more about what we have to offer


Customer Service Audit

A great start-point for any business – our in-depth, independent review of customer service standards in your business. Get a measurable customer service score for your business and recommendations to enhance performance. Click this link to see what’s included and prices.

Customer Crisis Management

When you’re struggling to deal with a difficult customer or complaint we will help you manage things effectively and professionally. Get help now by visiting this link.

Staff Recruitment and Training

Let us help you find and train staff who are working in customer service roles. Click here to find out more

Can’t find what you’re looking for?
Email or reach us on 07711 86100. Get in touch by phone, text or Whatsapp, and we will design a bespoke package for you.

Businesses we work with

Customer Service Matters has something to offer any business that wants to create competitive advantage based on great customer service. But we have particular experience working with the following types of businesses:

 Food Production & Delivery

Education (including outdoor activities)

Estate Agency

Freelance web designers and social media managers

Head office functions

Growing small businesses who need a more organised and effective approach to customer service delivery

win with great customer service

Contact us for a friendly chat

find out more

Join us on Facebook and Instagram

“You don’t need one love, you deserve one.” Cringeworthy sales lines heard today...this one about a bath mat. ... See MoreSee Less
View on Facebook
Very much looking forward to supporting my incredibly talented friend Louise today at Grand Designs Live. Louise designs these beautiful firepits 🔥 and works with local, highly skilled craftspeople to make them. Her business @thewoodee is a very customer focussed company. This means they put their customers at the heart of the design and making of these handcrafted products. For example, they are designed to be used as firepits but also to cook on, to use as a table when not burning and also to be a beautiful addition to a garden as a sculpture when not in use. Louise is very keen to deliver the best possible customer experience to people when they buy from her...and long after. With regular live cookouts, recipes and firepit tips Louise offers extra value to customers in the #woodeelife world. Louise and I are together at Grand Designs Live today at the NEC and Louise will be back again tomorrow. If you can’t come and see us, why not follow Woodee Limited ... See MoreSee Less
View on Facebook
Hi Everyone! I said I thought I’d be back this morning! This is a video I just did live, directly into our group - Win at Customer Service. It’s a great example of the kind of advice and discussion videos I post there to help members deliver the best possible customer service we can. Do come and join us! with Katie Sutton ... See MoreSee Less
View on Facebook

From Our Founder

Our Commitment
To You

Our approach is to work with you at all times.

We have put together a down-to-earth, value for money service that is highly effective.

We keep things simple and jargon-free.

We are results-oriented but also sensitive to the needs of your business, your employees and management’s goals for improvements.

Get In Touch

Want to Learn How to Make Customers Happy?

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!